Citizens Advice Telford & the Wrekin

Information Charter

This page explains how we look after your personal information.


We collect and store information from you to:

  • give you the right advice
  • find your details if you need another service
  • share with our partners so they can help you (we will ask you first)
  • inform our research and campaigns
  • share with funders to show the impact of the work we do
  • find your details, however you contact us


When we ask for personal information, we promise to:

  • make sure you know why we need it and how it will be used
  • let you decide what you want to tell us
  • consider how a use of your data might affect you, and get your consent where needed


When using your information, we will:

  • keep it safe and make sure nobody sees it who should not
  • take it very seriously if your information is not used properly or kept safe
  • follow data protection laws that protect how information about you is used
  • not share information without your permission, unless required to do so by law or it is the right and necessary thing to do
  • not sell your personal information to commercial organisations for our gain

For further information, speak to us or see our privacy policy.


Your rights:

You can find out if we hold any personal information about you by making a request to us. If we do hold information about you, you can request we:

  • give you a description of it
  • tell you why we are holding it and how we’re using it
  • tell you who could see it
  • give you a copy of the information we hold about you
  • delete or stop using your data, if you ask us to
  • update or change your information 
  • let you move your data elsewhere or from elsewhere to us